Gopro vr player crashes after video plays update#

I just recently noticed there was an update to the app not too long ago and ever since then I’ve had a lot of problems with it crashing. Solution #5 – Force Stop & Clear the Cacheįorcing the app to stop and clearing the cache on your iOS device might be the simplest solution. Try removing or moving some key-frames and then try exporting and then save again. MAX 360 Modes NOT Supported on devices below:Īlways try and edit a new 360 file first. In many cases using an underpowered mobile device, causes the app to crash, so always confirm you are using a device that meets the minimum requirements. If, for example, your export crashes at 50% each time, it could mean you have a corrupt file midway into your story. It’s recommended by GoPro to start exporting lower-res 1080p/30fps video files first to isolate the problem between the video file being exported or the Quick app being the cause. Editing high res 4k content on an underpowered device can cause the app to become unstable and crash. Solution #3 – Crash While Exporting a StoryĪgain, if you are exporting video files that are too high res and demanding on your mobile device chipset, could result in the app crashing.

Gopro vr player crashes after video plays code#

If the app crashes when doing something basic such as enabling a setting or a theme then the app code could be faulty and should be reported to GoPro Customer Support for further investigation. Refer to the device list above to ensure your mobile device is within spec and supports HEVC. If your video resolution is HEVC and the app is crashing, this could mean that your mobile device’s hardware could be under spec.

Gopro vr player crashes after video plays download#

High-Efficiency Video Coding, more commonly known as (HEVC), is a video compression standard that allows the user to download and stream high res 4K and 2K videos. If the Quick app crashes while editing a story, it could mean the high-resolution file is not supported by your device. Solution #2 – Crash While Editing a Story HEVC is supported on the following devices: The latest version of the Arlo app (for mobile). To support HEVC, your device must run one of the following: Of course, most newer phone models should support HEVC as well. Check the below list to make sure your phone is listed. If 4K/30 video is causing the crash, try decreasing the resolution to 1080/30.īe aware that HEVC video content, (4k – 60fps, 2.7k – 120fps, 1080 – 240fps), is only supported on high end mobile devices. Make sure to check the file size resolution and check that your mobile device chipset is powerful enough and up to minimum spec to do the job.

So it could either be a high resolution video file, high res photos, or perhaps time lapses. GoPro recommends mixing up the file types when importing to narrow down which type specifically is causing the crash. Solution #1 – Crash While Importing Media

The next section of this article will discuss the various scenarios that has been known to cause the Quick app to crash. Why Does My GoPro Quick App Keep Crashing – ALL SOLUTIONS Let’s get into the solutions in more detail. Also, make sure your mobile device supports high-resolution HEVC files. There are a few other reasons that can cause the Quick app to crash such as low memory allocation due to other unused apps running in the background or you might just need to force a stop and clean out your app cache to help resolve the crashing issues. The GoPro Quick app will crash if your mobile device is underpowered, or if the GoPro Quick app and mobile device are not up-to-date with their latest versions, or you have special characters included in your GoPro camera name.

Gopro vr player crashes after video plays software#

Does your GoPro crash, freeze or close unexpectedly while importing media, editing a story or exporting a story? Are you trying to edit or trim short videos with the Quick app only to have the software crash on you after a few minutes? If you answered yes to any of the above questions then this article is just for you.